GENERAL TERMS AND CONDITIONS

These general terms and conditions apply to all purchases made through the Lovano website, located at [Your Address Here], and can be reached via email at info@lovano.com.

1. Applicability
By placing an order, you agree to these terms and conditions.

 2. Product Information
We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occur.

 3. Ordering and Payment
Orders will be processed upon receipt of full payment. Available payment methods may vary by country. Customers are responsible for verifying which payment methods are available for their location.

4. Processing and Delivery
- **Processing Time:** 1-3 business days
- **Shipping Time:** 3-7 business days (depending on location)
- Shipments are sent directly from our supplier in China.

 5. Returns and Cancellations
Refer to our separate return policy for all terms regarding returns and cancellations.

6. Liability
We are not responsible for loss or damage during shipping if tracking indicates that the package has been delivered. Always carefully check the provided address.

7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Lovano and may not be used without permission.

 8. Complaints Procedure
Complaints can be submitted in writing via email at info@lovano.com. We aim to respond within 5 business days.

 9. Governing Law
These terms and conditions are governed by Canadian law.